At Reacto Craft, we strive to make your ordering and return process as seamless and hassle-free as possible. We understand the importance of receiving your chemical products in a timely manner and ensuring your satisfaction with every purchase. Please take a moment to review our order and return policy below.
Placing an Order
- Browse our extensive catalog of chemical products on our website
- Select the desired items and specify the quantities needed
- Add the products to your cart and proceed to checkout
- Provide the necessary shipping and billing information
- Choose your preferred shipping method
- Review your order details and complete the payment process
- You will receive an order confirmation email with your order number and summary
Order Processing
- Once your order is placed, our team will promptly process it within 15 business days
- You will receive a shipping confirmation email with tracking information once your order is dispatched
Shipping & Delivery
- We offer various shipping methods to meet your needs and preferences
- Estimated delivery times are provided during checkout based on your location and chosen shipping method
- Please note that certain chemical products may have shipping restrictions or require special handling
- For more information, please visit our Shipping and Delivery page
Order Modifications & Cancellations If you need to modify or cancel your order:
- Contact our customer service team as soon as possible at contact@reactocraft.com
- Provide your order number and the specific details of your request
- We will do our best to accommodate your request, subject to the order status and shipping progress
Returns & Refunds In the event that you are not completely satisfied with your purchase:
- Review our Returns and Refunds policy on our website to ensure your item is eligible for return
- Contact our customer service team within 30 days of receiving your order to initiate the return process
- Provide your order number and the reason for the return
- Our team will guide you through the return process and provide you with a return shipping label
- Once we receive the returned item(s), we will inspect them and process your refund accordingly
- Refunds will be issued to the original payment method within 30 business days of receiving the returned item(s)
Please note that certain items, such as custom orders or perishable goods, may not be eligible for return. Additionally, the customer is responsible for the return shipping costs, unless the return is due to an error on our part.
Order Tracking You can easily track your order status and shipment progress:
- Log in to your Reacto Craft account on our website
- Navigate to the “My Orders” section
- Click on the specific order to view its status and tracking information
- Alternatively, use the tracking link provided in your shipping confirmation email
Contact Us If you have any questions, concerns, or need assistance with your order or return, please don’t hesitate to reach out to our dedicated customer service team:
- Email: contact@reactocraft.com
- Business Hours: Monday – Friday, [9:00 – 17:30]
- Response Time: We strive to respond to all inquiries within 24 hours
At Reacto Craft, we are committed to providing you with a positive and seamless ordering and return experience. We value your business and look forward to serving you with the highest quality chemical products and exceptional customer service.